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With spring comes a new role

I am so excited, to announce that I’ll be taking on a new role at Microsoft. Starting today, I have moved over to our engineering org, where I will be working as a Senior Service Engineering Manager. I’m bestowed the great privilege of working with some of our smartest minds, help grow and nurture our talent, and provide the best customer experience in the field, while coaching and mentoring our high performing engineers.

What is the Azure Customer Experience team

We are a fast growing Engineering team of customer obsessed & passionate individuals that drive positive customer outcomes and experiences. FastTrack for Azure is our newest initiative; a customer success service to help customers confidently onboard to Azure and getting them on the right track to build it right, architect it right, the first time. FT takes a solution-centric approach and provides customers with Engineering resources, best practices, tools and resources that drive Azure usage.

Are you moving

We are not moving, I’ll be doing most of my work from home and besides the new challenges really look forward to traveling less.

Why are you taking on a new role

I have enjoyed working as a Cloud Solution Architect these last 4 years, it’s been a pleasure to work with some of our largest customers, provide guidance and sometimes guardrails. Mentoring and proctoring our new hires, and working in such a strong and high performing team.

There’s a couple of reasons, most of all, I felt I had done all I needed to do in the role. I’ve been traveling a lot, and moving to a team that does most of our work remote, means I will get to spend more days in my office at home. Lastly I’m really looking forward to getting back to a role that’s primarily about coaching and providing guidance to my community, and have a greater impact that way. With that being said, it is a role of a playing coach, so I will still sometimes get to lace up my boot and take to the field, and have that direct interaction with our customers that I appreciate.

Do reach out if you want to hear more or if you want to learn more about the team and what we do!